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FAQ'S

  • Who is Concierge Connection?
    Founded by Cameron Ree, Concierge Connection is the exclusive Canadian distributor for the hotel segment for snacks, beverages, and guest essentials from high quality brands. Cameron and the team have been servicing the North American Hotel Industry for over 25 years.
  • How do I order my products?
    Click here to visit our Shop page!
  • What are your minimum order sizes?
    Minimum orders of $400 will be accepted. Some conditions may apply.
  • How quickly can I receive my products?
    Order times vary slightly and some unavoidable delays may occur. Ground transportation from within Canada takes from 2 – 10 business days.
  • What are your payment terms?
    Payment can be made by credit card, EFT or cheque.
  • Do you sell to consumers?
    No, Concierge Connection sells exclusively to the hotel and hospitality industry. However, our partner brands may sell directly to consumers either through third party retailers or through their own retail store.
  • Can I get my products private branded?
    Absolutely, yes! We offer a wide range of custom packaging solutions to help keep your brand top of mind long after the product has been enjoyed! Click here for a free quote.
  • What is your Return Policy?
    Unfortunately, food and beverage products may not be returned, but we will work with you to solve any issue that may arise. However, we look at our business relationship as long term. Therefore, if an item does not perform for you as planned, we will replace or reimburse you for the full amount.
  • Where are your products made?
    The majority of our products are made in Canada (95%) and the US (5%).
  • Do you offer any volume incentives or discounts?
    Yes, we run ongoing promotions with each of our brands to provide additional savings such as Fast and Free, 10% off New Customers, Buy Three, Get One Free. Our products are competitively priced; however, we will provide additional concessions based on order quantities.
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