We all want to boost our guest experience, right? Happier guests, happier staff, more revenue, higher ratings, good reviews; all of these goals are intertwined, and all can be lifted by a simple concept.
Put yourself in the shoes of a weary traveller for a minute. It's 9pm and they've just gone through a 10 hour flight, overpriced Uber ride, grumpy kids, a dead phone battery, a hangry "discussion" with their spouse...the list goes on. They walk into your space to check in and are greeted by a friendly face, a warm atmosphere, and efficient service. That sounds great, hey? What more could they want?
FOOD.
And drinks. And a phone charger. And maybe some of their sanity back. We can anticipate the needs of a tired, hungry hotel guest and give them exactly what they want (and what they didn't even realize they wanted) with a simple concept: a lobby shop.
A Concierge Connection Lobby Shop is stock full of more local, sustainable, healthy options than any corner store down the street. And your guest doesn't have to leave the building to find everything they need! Forget their phone charger? Need breakfast on-the-go for a 6am flight? Run out of deodorant? Midnight candy cravings? Healthy snacks for toddlers to munch on? Relief for a headache? A frozen treat in the summer heat? You can cover it ALL for them with the swipe of a room card.
Our unique Lobby Shop concept is proven to boost your guest's daily spend and leave them more satisfied with their overall experience due to the convenience of high quality, better-for-you products right in your lobby. We handpick each of our suppliers with a focus on Canadian, ethical, planet-friendly companies.
We can help you 10x your lobby pantry space in 2 ways:
Simply purchase from our incredible supply list with fast and mostly free delivery OR have us run your shop for you with a very profitable revenue share partnership.
We'd love to tell you more. Send us an email (top of your page) to find out how we can bring the best Lobby Shop in the country to your hotel!
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